Return & Cancellation Policy

Checkout Acknowledgment 

By completing your purchase, you acknowledge and agree that:

• You have reviewed and accepted the Return & Cancellation Policy and Terms of Service.

• Wallpaper must be inspected prior to installation.

• Opened, cut, installed, commercial, custom, vintage, antique, and designated final-sale items are not eligible for return.

• Approved returns are subject to restocking fees and return freight costs.

Quick Summary

• All wallpaper returns require prior authorization and must be unopened, uncut, and unused.

• Commercial / high-performance wallpaper, “In Stock or Showroom Clearance Sales” and select brands are final sale.

• Approved returns are subject to a 35% restocking fee, plus return freight.

• Inspect all items immediately upon delivery.

• Damage must be reported within 15 days of delivery.

• After 30 days from delivery, all items become non-returnable.

• J Poles Home items are as-is and final sale.

This Return & Cancellation Policy applies to all purchases made through Wallpaper Your World, operated by J Poles Interiors Inc. dba Wallpaper Your World. By placing an order, you agree to the terms outlined below. This policy works in conjunction with our Terms of Service.

General Important Notices

• Wallpaper Your World is not responsible for merchandise not picked up within thirty (30) days of delivery to our showroom or designated pickup location.

• Depending on the manufacturer or mill, some orders cannot be drop shipped directly to the customer and are considered shipped once they have shipped to the Wallpaper Your World showroom.

• Wallpaper Your World is not responsible for miscalculations of wallpaper quantities, including overages or shortages. We strongly recommend ordering sufficient material at the time of purchase.

Order Status Definitions

Orders Not Yet Shipped

An order is considered not shipped if it has not yet been released to the manufacturer or mill and no tracking number has been issued.

Cancel Request:
Cancellation requests may be submitted via our online form or by email.

• Requests received Wednesday through Friday between 12:00 PM and 4:30 PM Eastern Time may be processed the same business day.

• Requests received outside these hours will be processed during normal business hours.

Cancellation requests are not guaranteed and are subject to manufacturer release status.

Orders That Have Shipped or Been Delivered

Orders are considered shipped once a tracking number has been issued by the manufacturer or once the order has shipped to the Wallpaper Your World showroom.

Once an order has shipped, it may no longer be eligible for cancellation.

Inspection & Damage Claims (Very Important)

Customers are responsible for inspecting all merchandise immediately upon delivery and prior to installation or use.

• Any wallpaper, mural, border, or J Poles Home item that arrives damaged or with concealed damage must be reported within fifteen (15) days of the delivery date.

• Do not install, cut, hang, alter, or use any product before inspection is complete. Installation or use of any product constitutes acceptance of the product as delivered.

• After thirty (30) days from the delivery date, all items become non-returnable and non-refundable, regardless of condition.

• Retain all original packaging until inspection is complete, as carriers may require it to process a damage claim.

Returns – Wallpaper, Murals & Borders

No Installation Before Inspection: Wallpaper must be inspected for quantity, pattern, color, and condition before cutting or installation. Wallpaper Your World is not responsible for labor, installation costs, or removal costs associated with installed wallpaper.

• Returns are accepted only with prior authorization and manufacturer approval.

• All wallpaper must be unopened, uncut, unused, and in original condition.

• Opened or cut rolls are not eligible for return under any circumstances.

• Commercial and high-performance wallcoverings are non-returnable.

• Some manufacturers do not allow returns, including but not limited to:

  • Mind the Gap

  • Sancar Wallcoverings

  • Designers Guild

  • Sanderson

  • Harlequin

  • Osborne & Little

  Orders placed for these brands are final sale.

Restocking Fees & Freight

• Approved returns are subject to a restocking fee of up to 35%.

• Return shipping and freight costs are the responsibility of the customer and will be deducted from any approved refund.

Dye Lots, Images & Samples

• Wallpaper is produced in dye lots and variations may occur.

• We cannot guarantee dye lot matching, even when requested, though every reasonable effort will be made.

• Images and digital colors may vary from the actual product.

• Memo samples are available and strongly recommended prior to ordering.

Non-Returnable Products (Final Sale)

The following items are non-returnable and final sale:

• J Poles Home décor, accessories, vintage, antique, and special-find items

• Lighting

• Commercial & high-performance wallcoverings

• Price-matched items

• Custom wallpaper or murals

• ”In stock Clearance Sales” of 50% or more off the compared to price.

J Poles Home Items

J Poles Home items are sold as-is. Customers must inspect these items immediately upon delivery. Shipping-related damage must be reported within fifteen (15) days. Cosmetic wear consistent with age or vintage condition is not considered damage.

Return Authorization (Required)

No returns will be accepted without a Return Authorization (RA) Number and correct return instructions.

To request a Return Authorization, email us with the following information:

• Name

• Address (City, State)

• Email address

• Order number

• Date received

• Pattern number

• Cost per unit

• Quantity being returned

• Total amount

• Reason for return

Do not return merchandise without receiving your RA Number and return instructions.

Refund Processing

• Credit card refunds will be issued to the original card used.

• Cash or check refunds will be mailed within ten (10) days of approved return processing.

Refunds will be issued less applicable restocking fees, freight charges, and processing fees.

Contact Information

Wallpaper Your World
Email: wallpaperyourworld@gmail.com
Phone: 770-979-9087

This Return & Cancellation Policy is subject to change without notice and should be reviewed prior to placing an order.